What is your warranty policy?Updated 8 months ago
At B2 Audio, we are committed to providing top-quality products and exceptional customer service. As part of our dedication to your satisfaction, every sale of our products includes a 2-year CPS (Consumer Priority Service) warranty card**. This warranty is designed to offer you peace of mind and protection against a wide array of problems, including accidental damages.
What Does CPS Cover?
Our CPS warranty covers a comprehensive range of issues that may arise with your B2 Audio product, including but not limited to:
- Manufacturing defects
- Electrical malfunctions
- Component failures
- Accidental damages
Registering Your CPS Warranty
Upon receiving your package containing the B2 Audio product, it is imperative that you register your CPS warranty. Registration can be completed easily online with the instructions provided. This step ensures that your warranty is activated and ready to serve you.
Utilizing Your CPS Warranty
Your CPS warranty can be utilized at any time after 30 days from the date of registry. Should you encounter any issues with your B2 Audio product during the warranty period, simply reach out to us, and our dedicated support team will assist you in resolving the issue promptly.
Terms and Conditions
Please note the following terms and conditions regarding the CPS warranty:
- The warranty is valid for a period of 2 years from the date of purchase.
- Accidental damages are covered under the CPS warranty.
- The warranty is non-transferable and applies only to the original purchaser of the B2 Audio product.
- Proof of purchase may be required when utilizing the warranty.
- B2 Audio reserves the right to assess and determine the eligibility of claims under the CPS warranty.
Click here to read the CPS FAQ section
Contact Us
If you have any questions or require assistance regarding your CPS warranty or any other aspect of our products or services, please don't hesitate to contact us. Our customer service team is here to help you.
Thank you for choosing B2 Audio. We appreciate your trust in our products, and we are committed to ensuring your satisfaction.
**Tweeters and compressions drivers aren't sold with a CPS warranty, replacement diaphragms are available for purchase.**