Troubleshooting Login Issues on Your B2 Audio Account

At B2 Audio, we aim to make logging in as easy as possible. If you’re having trouble accessing your account, follow these steps to resolve common login issues.

1. Logging In Without a Password

• No need to remember a password! On the login page, simply enter the email address associated with your account.
• Check your inbox for a login code (if you don’t see it in a few minutes, check your spam folder).
• Enter the code to access your account quickly and securely.

2. Double-Check Your Email Address

• Ensure you're using the correct email address—the same one you used when creating the account.
• Verify there are no typos (caps lock, extra spaces, etc.) in the email address you entered.

3. No Account Found with Your Email?

• If you see a message like “No account found,” confirm you’re using the right email address from registration.
• If you’re confident you registered, try re-entering your email, or create a new account with the same email.
• Alternatively, your purchase may have been made as a guest, so try signing up with that email.

4. Not Receiving the Login Code Email?

• Check your spam or junk folder.
• Confirm the email address entered is correct and that you're checking the right inbox.
• Add our email, [email protected], to your contact list to help ensure delivery.
• If it still doesn’t arrive, try requesting the code again after a few minutes.

5. Browser or Device Issues? Try Clearing Cache or Switching Browsers

• Clear your browser’s cache and cookies (consult your browser’s help menu for instructions).
• Try logging in from a different browser (e.g., Chrome, Firefox, or Edge).
• Use an incognito/private browsing window to bypass potential extension issues.
• If on a mobile device, try switching to a desktop or vice versa.

6. Locked Out After Multiple Failed Attempts?

• If several unsuccessful login attempts were made, your account may be temporarily locked for security.
• Wait 15 minutes and request a new code to try again.

7. Need Further Assistance?

• If you’ve tried these steps and still can’t log in, our support team is here to help!
• Call us at 730-222-8346 during business hours, or email [email protected] with details about your issue, and we’ll assist you as soon as possible.

We hope this guide helps you access your account smoothly. Don’t hesitate to reach out if you need additional support!